FAQ

Our Company

What’s the ZyseMe mission?

We empower people to get the clothes they love in a Zyse™ that fits. We aim to make customized clothing the accessible, affordable and sustainable fashion choice.

What’s the ZyseMe product?

ZyseMe is a mass customization solution empowering fashion brands to scale production of unique garments from fit to finish. Our AI calculates customer body measurements and generates individual sewing patterns automatically. It integrates with existing production chains to manage assembly of unique clothing components.

Optional features can also allow adjustments to the design, such as the collar, cuffs or monogram.

Who does ZyseMe work with?

We work with retailers, brands and production facilities of all sizes. Our solution is adaptable to your personal needs.

What are the benefits of ZyseMe?

The benefits differ for made-to-measure brands and those new to customization:

Made-to-measure brands:
  • Massive reductions in MTM costs thanks to automating pre-production.
  • Streamlined production process increases MTM output potential.
  • Grow your online market with quick and easy measurement calculations.

Ready-to-wear brands:
  • Eliminate the number one reason for returns - the wrong fit.
  • Reduce overheads by slashing excess inventory.
  • Stand out from the competition by offering reliable sizing.
  • Enable customers to buy the clothes they love even when their preferred standard size is out of stock.

Producers:
  • Stabilize output by avoiding the ups and downs of seasonal production cycles.
  • Future-proof your business by staying ahead of developments – and your competitors.

Who is the end user?

Men who value a good fit. We are currently focused on expanding our range of menswear but aim to progress into womenswear too.

Where is ZyseMe based?

Berlin, Germany.

Your Customers and Products

Will our customers be interested in Zysed products?

Consumer demand suggests they will be. 90% of shoppers report being unhappy with how their clothes fit, with 78% saying they’d order online more often if they could be guaranteed a good fit. On the other hand, 85% said they stayed loyal to brands that fit them well.

Remember that ZyseMe doesn’t have to replace your standard sizes. You can always continue to sell from your inventory while offering customization as a choice.

How do customers place orders?

Zysed orders will be made through your own eCommerce site as with standard products. Our retail application uses iframes to integrate seamlessly with your webshop. Customers can create or login to their Zyse™ Profile without leaving their shopping basket behind.

Which products can I offer Zysed?

We currently offer men’s T-shirts (including Polos and Henleys) and shirts. We are continuing to expand our menswear options, with sweaters coming later this year. Womenswear is an entirely different challenge but one we aim to take on soon!

How many customizations can I offer through ZyseMe?

In addition to custom-sizing, the standard shirt customizations are collar, cuff and monogram. Others can be added on request.

Note that after a shirt or T-shirt pattern has been implemented, it can take up to 3 days to prepare additional customizations for sampling.

Our Success Rate

How accurate is your algorithm?

The margin of error is just 2% for 90% of users (and approximately 3.5% for all), helped by our system flagging obvious discrepancies for review.

Those with less common proportions are more susceptible to inaccuracies but will notice a more drastic improvement over standard sizes. Your Zyse™ Profile can also be adjusted at any time, so if you’d prefer an extra centimeter here or there, you’ve got it!

How do I know that the products fit?

Fewer than 5% of Zysed orders are returned due to fit. And that number is improving all the time.

Most of our partners will cover return costs and we’ll naturally waive our commission fee (so long as the return is fit related). Before sending the item back, simply note which areas of the shirt don’t fit properly and adjust your Zyse™ Profile accordingly.

How can I test the tool?

Email hello@zyse.me to arrange a full demo trial.

Technology and Integration

What devices support ZyseMe?

ZyseMe works on any internet-enabled computer or smart device. We guarantee a seamless user experience for your customers.

How does integrating ZyseMe with your webshop work?

Our partner API (Application Programming Interface) ensures smooth and simple integration with your existing software and streamlines communication between programs.

The API assigns a Garment Unit ID (GUID) to each article of clothing. This number connects every step of the process and helps customers, retailers, producers and distributors stay up to date on each order status and minimizes production errors.

The API enables:
  • Customers to place orders and to create and update their Zyse™
  • Retailers to manage orders and track status of production and delivery.
  • Producers to manage their mass-customization workflow efficiently.
  • Distributors to track production and plan deliveries accordingly.

What do our developers need to know about the API?

Details can be found at documentation.zyse.me but here’s an overview of the specifications:
  • REST API using JSON to exchange order data
  • Front end applications for your choice of customization options
  • Webshop integration with iframe.
  • Optional front end javascript SDK for simple control

Will it affect my site’s functionality?

Only positively. We can provide front-end tools for customer interaction or help build your own interface, depending on your needs.

What resources are needed for implementation?

That depends on how soon you want to go live. In most cases the technical implementation only takes a couple of weeks, but full integration with producers can vary depending on your production needs and their current resources and infrastructure. In our experience choosing the desired customization options can also take retailers some time, accounting for production trials, sampling and market research.

How long does the implementation take?

It usually takes about a month to configure the technology and design patterns in preparation for sampling.

Note that implementation times can vary significantly depending on your needs and resources.

Which departments need to be involved?

IT, eCommerce, manufacturing (in-house or outsourced) and a project lead.

Your Pattern

Can we use our sewing pattern with ZyseMe?

Yes. We will digitize the master pattern for every item. Our AI uses this master to adjust each customer’s unique pattern. The extent to which your customers can adjust the garment is completely up to you.

How do we implement our pattern in your system?

Our pattern team will be in touch with yours to coordinate seam allowances, lay limits, shrinkage and other specifications. Note that configuration may take some time – usually a week or two.

Your Production Chain

How do producers adopt mass customization?

The ZyseMe mass customization process is easier to implement than your producer might realize. Individual components are simply assigned a Garment Unit ID (GUID) to ensure that all customized items are assembled correctly. Instead of simply sewing a cuff to a sleeve, the GUID makes it easy to match this specific cuff to that particular sleeve.

Can mass customization benefit producers too?

Mass customization can benefit different producers in different ways. For example, producing on demand can smooth out seasonal dips and peaks in output, stabilizing workflow and providing greater job security.

Producers will also be future-proofed against demand for customized fashion, increasing their appeal by making customization affordable or streamlining current made-to-measure offerings.

Do you have producers we could work with?

We currently work with European producers in Poland, Macedonia, Italy, Bulgaria and Portugal, and Asian producers in Turkey and Taiwan. If your current production partner is unable to adapt, we can put you in touch with one that already has.

And the Rest

How do I try the demo?

Contact hello@zyse.me to request a demo link.

My question isn’t answered here. Who can I ask?

Email hello@zyse.me or call +49 151 1861 7032. You’ll be put in touch with whoever is most qualified to handle your request.